Terms & Conditions
1. Eligibility to Use Our Services
You must be of legal age to use our website and make purchases, or have permission from a parent or guardian.
Our products are intended for personal use only and not for resale or commercial purposes.
Travya reserves the right to restrict access or cancel orders that violate our policies.
2. Account Creation & Responsibility
You may browse our website without creating an account. However, to complete a purchase or access certain features, you might need to register with valid details.
You are responsible for safeguarding your account credentials and all activities under your account.
Travya is not liable for loss or misuse of information resulting from unauthorized access.
3. Product Representation
Every Travya piece is thoughtfully designed and crafted, and we strive to display each product as accurately as possible.
However, because our garments often involve handcrafted techniques, minor differences in color, texture, or finish may occur.
Product availability, pricing, and design details are subject to change without prior notice.
4. Pricing & Payments
All prices listed on our website are in Indian Rupees (INR) and include applicable taxes.
We accept secure online payments through credit/debit cards, UPI, and select digital wallets.
Travya reserves the right to revise prices or correct typographical errors. If an error is found after your order is placed, we will contact you before processing.
5. Shipping & Delivery
Travya ships across India and to select international destinations.
Delivery timelines and shipping fees vary depending on your location and order type.
Once shipped, you’ll receive tracking details via email or SMS. While we aim for timely delivery, we cannot be held responsible for delays caused by courier services or external factors.
6. Returns & Exchanges
We want you to love what you order. If something doesn’t feel right, you can request an exchange within 7 days of delivery.
To qualify, the item must be unused, unwashed, with all tags intact, and returned in its original packaging.
Customized or made-to-order items cannot be exchanged or returned.
Please refer to our Return & Exchange Policy for full details.
7. Privacy & Data Protection
Your privacy matters to us. We collect and process your data only as described in our Privacy Policy.
All payments are encrypted and processed through trusted gateways. While we use industry-standard security measures, we cannot guarantee complete protection from online risks.
8. Third-Party Links & Tools
Our website may feature links to external sites or tools operated by third parties.
Travya has no control over these platforms and is not responsible for their content or practices.
Your interaction with them is solely at your discretion.
9. Intellectual Property
All content on this website — including designs, images, text, logos, and graphics — belongs exclusively to Travya.
Any unauthorized reproduction, modification, or use of our intellectual property is prohibited without prior written consent.
10. Limitation of Liability
Travya will not be held responsible for any indirect, incidental, or consequential damages arising from your use of our website or products.
We are not liable for service interruptions, technical errors, or delays beyond our reasonable control.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any disputes will be resolved under the Arbitration and Conciliation Act, 1996, with proceedings held in Mumbai, Maharashtra.
12. Updates to These Terms
We may revise these Terms from time to time to reflect changes in our business or legal requirements.
Any updates will be posted on this page, and your continued use of the website implies acceptance of the revised Terms.
13. Contact Information
If you have questions or concerns about these Terms, please contact us at:
Travya Customer Care
📧 Email: support@travya.com
📞 Phone: +91-8291359775